Remote Support Professional

1 day ago


Caloocan City, National Capital Region, Philippines beBeeSupport Full time $40,000 - $60,000
Customer Support Role

We are seeking a Customer Support Specialist to join our team.

The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong problem-solving attitude.

This is a remote position with flexible scheduling.

Key Responsibilities:
  • Respond to customer inquiries across multiple channels (chat, email, ticketing tools)
  • Troubleshoot and resolve technical or account-related issues
  • Use translation tools effectively to support non-English speaking users
  • Provide clear instructions and solutions in a friendly, patient, and professional manner
  • Escalate complex issues to the appropriate technical teams when needed
  • Accurately log customer interactions and feedback for quality and improvement
Requirements:
  • At least 1 year of experience in customer or technical support (remote or on-site)
  • Fluent in English (written and verbal); additional languages are a plus
  • Willing and available to work in rotating shifts
  • Strong problem-solving skills and a calm approach under pressure
  • Reliable internet connection and a distraction-free work environment
Benefits:
  • Competitive compensation
  • Supportive and collaborative team culture
  • Training and career development opportunities
  • Opportunity to work with modern tech stack and innovative products


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