IT Knowledge Management Leader

2 days ago

Manila, National Capital Region, Philippines beBeeKnowledge Full time $1,700 - $22,000
Job Title: Knowledge Management Professional

We are seeking a highly skilled Knowledge Management Professional to join our team. As a strategic leader, you will be responsible for the overall vision, governance, and continuous improvement of our IT knowledge management ecosystem.

About the Role:

This is a unique opportunity to leverage your expertise in ITIL v4 and KCS v6 methodologies to drive business value through effective knowledge management practices. You will lead and manage the knowledge management function, ensuring that our knowledge base is up-to-date, accessible, and effectively utilized by our teams.

Key Responsibilities:
  • Define, implement, and continuously improve the IT knowledge management strategy and processes, aligning with ITIL v4 and KCS v6 principles.
  • Act as the process owner for knowledge management, ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge articles.
  • Develop and manage the knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management.
Requirements:

To succeed in this role, you will need:

  • A minimum of 3+ years of progressive experience in IT Service Management, with a significant portion dedicated to Knowledge Management leadership roles.
  • At least 3+ years of hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges.
  • Proven experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework.
  • Demonstrated experience in technical writing, editing, and content quality assurance.
Preferred Qualifications:

Prior experience with ITIL v4 and KCS v6 principles and practices, as well as certification in these areas, would be an asset.

What We Offer:

We offer a competitive compensation package, opportunities for growth and development, and a dynamic work environment.

  • IT Knowledge Management Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeKnowledge Full time ₱1,700 - ₱2,200

    Job OpportunityWe are seeking a strategic leader to oversee the development and management of our IT knowledge management ecosystem.

  • IT Knowledge Leader

    1 week ago

    Manila, National Capital Region, Philippines beBeeKnowledge Full time ₱900,000 - ₱1,200,000

    Senior IT Knowledge StrategistThe ideal candidate will lead and manage the organization's knowledge management ecosystem, applying ITIL v4 and KCS v6 methodologies to drive operational excellence. This role requires deep technical expertise, linguistic precision, and the ability to translate complex concepts into clear knowledge for diverse audiences.Key...

  • Knowledge Management Specialist

    1 day ago

    Manila, National Capital Region, Philippines beBeeKnowledgeManagement Full time ₱900,000 - ₱1,200,000

    Job Title: Knowledge Management SpecialistThe role of the Knowledge Management Specialist is to develop, implement, and maintain a comprehensive knowledge management strategy that aligns with IT service management principles. This position requires strong technical acumen, excellent communication skills, and the ability to simplify complex information for...

  • Knowledge Manager

    1 week ago

    Manila, National Capital Region, Philippines beBeeKnowledge Full time ₱700,000 - ₱1,000,000

    About Knowledge ManagementWe are a powerhouse of innovation, excellence, and people-first solutions. Our mission is to combine our world-class expertise with cutting-edge technology to redefine the future of knowledge management.We introduce AI-driven solutions - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support...

  • Chief Knowledge Strategist

    2 days ago

    Manila, National Capital Region, Philippines beBeeKnowledge Full time ₱1,700 - ₱2,200

    Drive organizational success by spearheading the IT knowledge management ecosystem. This strategic leader is responsible for defining, implementing, and continuously improving the overall vision, governance, and quality of knowledge articles.Key ResponsibilitiesDevelop and manage a comprehensive knowledge management strategy, aligning with industry best...

  • Operations Manager

    1 week ago

    Manila, National Capital Region, Philippines Innodata Knowledge Services, Inc. Full time $90,000 - $120,000 per year

    As an Operations Manager on our AI Large Language Models team, you will be joining a truly global team of subject matter experts and diverse leaders across a wide variety of disciplines and will be entrusted with a range of responsibilities.About the RoleThis role will include:Leading end-to-end small to medium project deployment in collaboration with the...

  • Chief Knowledge Architect

    1 day ago

    Manila, National Capital Region, Philippines beBeeKnowledgeManager Full time ₱1,800,000 - ₱2,700,000

    About the Role:We are seeking a visionary Knowledge Manager to lead our organization's IT knowledge management ecosystem. This strategic leader will be responsible for developing and implementing an effective knowledge strategy, ensuring that our knowledge base is up-to-date, accessible, and utilized by diverse stakeholders.The ideal candidate will possess...

  • Expert Knowledge Strategist

    1 day ago

    Manila, National Capital Region, Philippines beBeeKnowledge Full time $100,000 - $120,000

    Expert Knowledge StrategistVisionary leadership is required for this position as the Knowledge Manager. The role involves developing and implementing the overall vision, governance, and continuous improvement of the organization's IT knowledge management ecosystem. This leader must possess a deep understanding of IT operational experience, specifically...

  • AI Knowledge Architect

    1 day ago

    Manila, National Capital Region, Philippines beBeeProduct Full time $200,000

    Role OverviewThis is a full-time remote opportunity as Senior AI Product Manager where you will be responsible for architecting knowledge ecosystems, creating living systems that amplify AI capabilities and guide strategic decisions.Key ResponsibilitiesArchitect Knowledge Ecosystems: Develop and nurture comprehensive systems that amplify AI capabilities,...

  • Expert Knowledge Manager

    2 days ago

    Manila, National Capital Region, Philippines beBeeknowledge Full time ₱600,000 - ₱1,000,000

    As a senior knowledge management expert, you will play a pivotal role in developing and sharing knowledge across the organization.The primary objective is to create a seamless flow of information, ensuring effective communication and collaboration among all stakeholders.Key Responsibilities:Develop high-quality content for various audiences, including...