
Chief Knowledge Architect
1 day ago
About the Role:
We are seeking a visionary Knowledge Manager to lead our organization's IT knowledge management ecosystem. This strategic leader will be responsible for developing and implementing an effective knowledge strategy, ensuring that our knowledge base is up-to-date, accessible, and utilized by diverse stakeholders.
The ideal candidate will possess exceptional technical expertise, with hands-on experience in Systems Administration and broader IT Support/infrastructure. They should also have a keen eye for linguistic precision and the ability to translate complex technical concepts into clear, actionable knowledge.
Responsibilities of this role include managing and maintaining a vast array of information and data for all aspects of IT Service Delivery. The successful candidate will define, implement, and continuously improve our IT knowledge management strategy and processes, aligning with industry-recognized standards such as ITIL v4 and KCS v6.
As the process owner for knowledge management, this individual will ensure adherence to governance and standards for quality, consistency, and accessibility of knowledge articles. They will develop and manage our knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management.
Requirements:
- 3+ years of progressive experience in IT Service Management, with a significant portion dedicated to Knowledge Management leadership roles.
- Hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges; ServiceNow experience preferred.
- Demonstrated experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework.
Benefits of the Role:
This role offers the opportunity to work on high-priority initiatives, collaborate with cross-functional teams, and contribute to the development of our organization's knowledge management capabilities. As a valued member of our team, you will have access to training and development opportunities, flexible working arrangements, and a dynamic work environment that fosters innovation and growth.
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