Knowledge Manager

1 week ago

Manila, National Capital Region, Philippines beBeeKnowledge Full time ₱700,000 - ₱1,000,000
About Knowledge Management

We are a powerhouse of innovation, excellence, and people-first solutions. Our mission is to combine our world-class expertise with cutting-edge technology to redefine the future of knowledge management.

We introduce AI-driven solutions - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language.

The Role

As a Knowledge Management Specialist, you will play a crucial role in our business's growth by helping us achieve our goals of managing one or more operations' knowledge bases.

You will develop, organize, and maintain multiple comprehensive knowledge bases that will empower our associates to provide outstanding service.

Responsibilities:
  • Collaborate with cross-functional teams to identify, gather, and organize relevant information, best practices, and resources into a centralized knowledge base.
  • Create and curate engaging and informative content, including articles, guides, tutorials, and videos, to facilitate knowledge transfer and skill development among team members.
  • Design and maintain knowledge libraries using advanced information architecture methods to ensure seamless access and usability for both employees and AI systems
  • Capture tacit knowledge from subject matter experts through interviews, workshops, and documentation sessions and translate it into structured and accessible formats for broader dissemination.
  • Audit and review the knowledge base regularly to ensure accurate, relevant, and up-to-date information and make necessary updates or improvements.
  • Format content for AI-driven knowledge management solutions that improve information discovery, retrieval, and utilization.
  • Track and analyze key performance metrics related to knowledge utilization, content engagement, and user feedback to measure knowledge management initiatives' effectiveness and identify improvement areas.
  • Develop training materials and resources to support onboarding and continuous learning initiatives and provide guidance and support to new hires as they navigate the knowledge base.
  • Leverage technology tools and platforms, such as learning management systems (LMS) and knowledge base systems, to enhance the delivery and accessibility of training content.

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