High-Profile Enterprise Technical Support Specialist

21 hours ago

Lipa City, Calabarzon, Philippines beBeeExpert Full time $90,000 - $110,000
Technical Support Engineer Job Description

As a key member of our support team, you will play a vital role in ensuring the successful deployment and operation of our cloud-based solutions for high-profile enterprise clients.

This is an excellent opportunity to showcase your technical expertise, communicate effectively with stakeholders, and make a meaningful impact on our customers' businesses.

  • Provide expert-level support for our cloud-based platform, hosted on AWS/Azure, and troubleshoot issues efficiently.
  • Manage large-scale deployments of our services across various enterprise environments.
  • Stay up-to-date with relevant AWS services (e.g., EC2, S3, RDS, Lambda, CloudWatch) and maintain certifications.

The ideal candidate possesses strong communication skills, a solid foundation in AWS services, and the ability to work in a fast-paced environment.

Key qualifications include:

  • Previous experience in technical or software support, preferably in a SaaS/cloud-based environment.
  • Proficiency in AWS services, CLI, and management tools (AWS certifications are a plus).
  • Strong troubleshooting skills in web environments (HTML, XML, browser dev tools).
Why Choose This Role?

This role offers the perfect blend of technical challenge and customer interaction. As a Technical Support Engineer, you will have the opportunity to:

  • Work closely with cross-functional teams to resolve complex issues.
  • Develop and maintain a deep understanding of our cloud-based platform and AWS services.
  • Make a significant impact on our customers' success and growth.

If you're passionate about delivering exceptional support and want to be part of a dynamic team, apply now to join our crew

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