Senior Technical Support Engineer

1 day ago


Lipa City, Calabarzon, Philippines beBeeTechnical Full time ₱500,000 - ₱800,000
Technical Support Specialist

Our organization seeks an experienced Technical Support Specialist to provide expert assistance to global customers. As a critical member of our team, you will work remotely and collaborate with cross-functional teams to resolve complex technical issues efficiently.

Key Responsibilities:

  • Offer advanced support for MDM/UEM platforms to global customers
  • Provide solutions to intricate technical problems in a timely manner
  • Escalate matters to relevant teams for resolution
  • Develop educational resources and training materials
  • Assist junior engineers and share best practices
  • Address escalations promptly and professionally

Qualifications:

  • 5+ years of experience in technical support (enterprise software/SaaS)
  • Strong expertise in VMware Workspace ONE, Microsoft Intune, MobileIron, or IBM MaaS360
  • Excellent analytical and communication skills
  • Familiarity with tools such as Zendesk, Freshdesk, Jira, and Salesforce
  • Ability to thrive in a fast-paced, remote environment
  • Remote work arrangement available.


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