
Senior Technical Support Engineer
1 day ago
Our organization seeks an experienced Technical Support Specialist to provide expert assistance to global customers. As a critical member of our team, you will work remotely and collaborate with cross-functional teams to resolve complex technical issues efficiently.
Key Responsibilities:
- Offer advanced support for MDM/UEM platforms to global customers
- Provide solutions to intricate technical problems in a timely manner
- Escalate matters to relevant teams for resolution
- Develop educational resources and training materials
- Assist junior engineers and share best practices
- Address escalations promptly and professionally
Qualifications:
- 5+ years of experience in technical support (enterprise software/SaaS)
- Strong expertise in VMware Workspace ONE, Microsoft Intune, MobileIron, or IBM MaaS360
- Excellent analytical and communication skills
- Familiarity with tools such as Zendesk, Freshdesk, Jira, and Salesforce
- Ability to thrive in a fast-paced, remote environment
- Remote work arrangement available.
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