Market Intelligence Analyst Support

6 days ago


Makati City, National Capital Region, Philippines Institutional Shareholder Services Inc. Full time
Job Role:
The Market Intelligence Analyst Support role is responsible for supporting our team in Manila by providing operational support, addressing client inquiries, and resolving platform issues. This role will also assist with client reporting, ensuring timely and accurate delivery of custom and standard reports.

Main Responsibilities:
- Provide operational support by addressing client inquiries, resolving platform issues, and ensuring timely solutions.
- Assist with client reporting, ensuring timely and accurate delivery of custom and standard reports.
- Collaborate with ISS Market Intelligence teams to enhance processes and client experiences, supporting onboarding, offboarding, usage adoption, and best practice development.

Requirements:
- Bachelor's degree in a relevant field (e.g., Business, Finance, Economics, IT).
- Preferred background in client service, account management, or the financial industry.
- 1-2 years of client support experience, particularly in service roles. Fresh graduates with a passion for finance and client service are encouraged to apply.
- Basic understanding of financial markets, key players (asset managers, banks, investment firms), and financial products.

Work Schedule:
Amenable working at Makati City on a permanent mid-shift schedule (4 PM - 1 AM or 5 PM - 2 AM, Manila Time) and hybrid working arrangement (at least 3 days' work onsite per week)

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