Senior Business Analyst

3 days ago


Makati City, National Capital Region, Philippines The Depository Trust & Clearing Corporation (DTCC) Full time
Senior Business Analyst - Client Support

This role is a unique opportunity to leverage your analytical skills and business acumen to drive client success. As a Senior Business Analyst, you will be responsible for analyzing client data, identifying trends, and developing recommendations to improve client support processes.

About the Team:

  • You will work with a dynamic and supportive team that is passionate about delivering exceptional client experiences.
  • Your contributions will directly impact client satisfaction, loyalty, and retention.
  • You will participate in project implementation and lead internal functional testing for new releases impacting clients.

Key Responsibilities:

  • Analyze client data to identify areas for improvement and develop recommendations to enhance client support processes.
  • Develop and maintain strong relationships with internal teams to ensure seamless communication and collaboration.
  • Lead project implementation and facilitate training delivery to ensure successful adoption of new processes.


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