Senior Operations Manager

18 hours ago


Manila, National Capital Region, Philippines Likha Careers Full time
About the Job

We are seeking a highly skilled and experienced Team Manager to join our team at Likha Careers. As a Team Manager, you will be responsible for leading a team of customer experience professionals and driving business results.

Key Responsibilities
  • Lead a team of customer experience professionals to achieve business objectives
  • Develop and implement strategies to improve team performance and customer satisfaction
  • Collaborate with cross-functional teams to drive business results
  • Administer company policies and procedures to ensure compliance and quality
  • Provide coaching and development opportunities to team members
Requirements
  • At least 3 years of experience as an Operations Team Leader or Team Manager
  • Minimum 1-2 years of experience as a Team Leader in US Banking Finance Services and Insurance (BPO)
  • Must have inbound/outbound collections experience in a US Financial/Bank campaign as an Operations Team Leader (Minimum of 1-2 years) recent experience
About the Client

Our client specializes in providing outsourced customer experience and support services, including handling customer care, technical support, sales, and retention tasks for various clients across different industries.

As a Team Manager at our client, you will have the opportunity to work with a dynamic team and contribute to the growth and success of the organization. You will also have access to leadership development programs and a range of benefits, including health, dental, and vision coverage, paid time off, and paid holidays.


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