BPO Senior Operations Manager

16 hours ago


Manila, National Capital Region, Philippines Manpower Core Group Inc. Full time
Job Summary

We are seeking a highly skilled Senior Operations Manager to lead our client training programs and ensure the smooth integration of agents into our operations.

Key Responsibilities
  • Deliver high-quality client training programs that adhere to our company's training methodology.
  • Facilitate training approach alignment and adherence to our onboarding, New Hire Training, and A-Bay playbook requirements.
  • Supervise new hires through training courses and A-Bay to ensure a seamless transition into operations.
  • Administer training surveys to measure and report on training effectiveness.
  • Assess training needs and learning styles to optimize our training programs.
Requirements
  • Minimum of 4-7 years of experience in call center operations and/or prior experience in customer service and training.
  • BPO/call center experience is preferred.
What We Offer

We offer a dynamic work environment, opportunities for professional growth, and a competitive compensation package.



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