Client Service Management Professional

1 week ago

Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱33,500 - ₱38,500
Overview

We are seeking a highly skilled Client Care Team Lead to join our team. As a Client Care Team Lead, you will be responsible for handling customer escalations and concerns effectively via various communication channels.

Key Responsibilities
  • Handle customer complaints and resolve issues efficiently by offering corrective solutions and delivering accurate information.
  • Provide exceptional customer service that ensures the customer feels heard, valued, and respected.
  • Serve as the final point of contact for high-risk or sensitive customer cases.
Requirements
  • 3 or more years in a leadership or coaching role.
  • 3 or more years of proven sales experience.
  • 3 or more years in telecommunications.
Benefits
  • Monthly Salary: ₱33,500-₱38,500.
  • Monthly Performance Bonus up to ₱5,000.
  • Internet Reimbursement up to ₱2,000 Per Month.
  • Annual Paid Company Outing.
  • Paid Time Off Up to 8 Calendar Days Per Year.
About Us

We are a financial services company that provides smart credit-building, mortgage, and lending solutions. We strive to revolutionize financial access for Canadians and help them explore their financing options with ease.

Recruitment Process
  1. Initial Contact - Our Talent Acquisition Coordinator will connect with you to confirm your experience and understand what you're looking for.
  2. Interviews & Assessment - If there's a fit, you'll be scheduled for an interview with the Hiring Manager. Successful candidates will then undergo a background check.
  3. Offer & Onboarding - Once you pass the background check, you'll receive your job offer and begin onboarding.

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