Customer Service Specialist

2 days ago

Baguio City, Cordillera, Philippines beBeeTechnical Full time ₱957,418 - ₱1,581,516
Job Overview

This role offers a unique opportunity to deliver exceptional customer service and technical support, driving industry-leading satisfaction scores.

Key Responsibilities:
  • Provide front-line technical assistance via various channels while achieving target customer satisfaction on assigned tasks.
  • Utilize strong communication and interpersonal skills to resolve customer and system issues in a timely manner.
  • Fully document all customer issues and support interactions in the ticket system, including problem resolution and time to fix.
  • Identify recurring customer issues, collaborate with the support team, and resolve tickets in the queue.
  • Participate in on-call schedules, including weekends and after-hours, as needed.
  • Complete assigned training and technical courses related to job requirements and necessary skills.
Required Skills and Qualifications:
  • Proficiency in Active Directory fundamentals for on-premises and Azure O365 environments.
  • Working knowledge of Group Policy, RDS/RDP, Citrix fundamentals, Windows desktop and server operating systems, and cloud hosting principles.
  • Knowledge of local printer configurations in remote VMs and local on-prem machines.
  • Minimum 2 years of working experience in technical support roles.
  • Experience supporting MS Office products, particularly QuickBooks.
  • Recent working experience with Active Directory.
  • MS certifications are beneficial but not required.
Education and Experience:
  • High school diploma or equivalent is required.
  • 1 year of related IT work experience and/or training; or an equivalent combination of education and experience is preferred.

  • Customer Service Specialist

    1 day ago

    Baguio City, Cordillera, Philippines beBeeCustomerService Full time ₱500,000 - ₱1,000,000

    Job Opportunity:Customer Service SpecialistThis role involves interacting with customers through various communication channels. As a Customer Service Specialist, you will be responsible for providing support and resolving routine issues related to our products or services.Main Responsibilities:Ensure high-quality service delivery that meets contractual Key...

  • Customer Service Specialist

    2 days ago

    Baguio City, Cordillera, Philippines beBeeCustomer Full time ₱25,000 - ₱32,000

    Role Summary:We are seeking a dedicated and proactive customer service specialist to be the primary point of contact between our clients and warehouse operations.This role is critical in ensuring that orders are processed, routed, and shipped accurately and on time.Key Responsibilities:Serve as the main point of contact for assigned clients, responding to...

  • Customer Service Representative

    2 days ago

    Baguio City, Cordillera, Philippines beBeeSupport Full time $15,000 - $20,000

    Customer Experience Specialist RoleAs a Customer Experience Specialist, you will play a vital role in delivering exceptional service to our clients. Your primary responsibility will be to provide timely and effective solutions to customer inquiries, ensuring their satisfaction and loyalty.To excel in this position, you must possess excellent communication...

  • Customer Service Operations Specialist

    2 days ago

    Baguio City, Cordillera, Philippines beBeeCustomer Full time ₱1,280,000 - ₱1,600,000

    Job Title: Customer Service Operations SpecialistWe are seeking a highly skilled Customer Service Operations Specialist to play a pivotal role in ensuring exceptional customer experiences. As a key member of our team, you will be responsible for evaluating and optimizing service operations, analyzing performance data, and providing actionable insights to...

  • Customer Service Leader

    2 days ago

    Baguio City, Cordillera, Philippines beBeeCustomerSupport Full time ₱3,500,000 - ₱5,000,000

    Customer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to lead and develop our client's customer support team. As a key member of our team, you will be responsible for overseeing day-to-day support operations, coaching support specialists, and ensuring our clients and users receive top-tier service.Key...

  • Cryptocurrency Customer Service Ambassador

    2 days ago

    Baguio City, Cordillera, Philippines beBeeSupport Full time ₱250,000 - ₱500,000

    Cryptocurrency Customer Support SpecialistWe are seeking a highly skilled and dedicated Cryptocurrency Customer Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service, answering questions about our products and services, processing orders, and investigating issues that arise.As a Customer Support...

  • Customer Service Representative

    2 days ago

    Baguio City, Cordillera, Philippines Comrise Full time ₱200,000 - ₱250,000 per year

    Position: Customer Service SpecialistLocation: Baguio CityWork Arrangement: Onsite 100%Shift: Night ShiftResponsibilities:Provide night shift technical support via online chat and phone to U.S. and European customers, with a focus on xTool's laser cutting and engraving products.Respond to customer inquiries, accurately document issues, and deliver timely,...

  • Customer Service Specialist

    2 days ago

    Baguio City, Cordillera, Philippines Avensys Consulting Full time

    OverviewWe are looking for a dedicated and friendly Customer Service Advisor to join our team at AVENSYS CONSULTING INC'. This full-time role ONSITE is based in CEBU IT PARK or NEWTOWN BLVD, LAPU-LAPU CITY and will involve providing exceptional customer service to our valued clients.The Customer Support Associate I position interfaces with customers via...

  • Customer Service Specialist

    2 days ago

    Baguio City, Cordillera, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

    Customer Service ExpertMCI specializes in delivering tailored solutions to meet diverse client needs.We're seeking individuals who thrive in team-oriented environments and are passionate about delivering exceptional customer service.To be considered, complete a full application on our company careers page, including all screening questions and a brief...

  • Sales Customer Service Coach

    2 days ago

    Baguio City, Cordillera, Philippines beBeeCustomer Full time ₱2,500,000 - ₱4,000,000

    About the RoleAs a Senior Performance Enhancement Specialist, you will collaborate with a team to establish and maintain long-lasting relationships by providing exceptional call & email assessments, coaching sessions, reporting and training suggestions, including sales opportunities, customer experience programs, and staff engagement.This role requires...