Vehicle Technical Solutions Expert

1 day ago

Paranaque City, Calabarzon, Philippines beBeeAutomotive Full time ₱80,000 - ₱145,000
Automotive Technical Support Specialist

A Vehicle Technical Support Specialist provides expert assistance to automotive technicians by diagnosing complex technical issues and offering solutions related to vehicle performance and repairs.

If you are skilled in two or more of the following areas: engine, transmission / transaxle, axles, suspension / steering, brakes, electrical, HVAC or advanced diagnostics and would like an opportunity to work from home, this role combines in-depth automotive knowledge with exceptional customer service skills to ensure efficient problem resolution and high customer satisfaction.

This role requires strong analytical and communication skills to provide clear, actionable solutions. You will be working closely with engineering and product teams to relay customer feedback and contribute to product improvements.

We prioritize collaboration and flexibility while fostering an inclusive environment where everyone can thrive. Our team is committed to delivering exceptional service and maintaining positive relationships with our customers.

Key Responsibilities
  • Technical Assistance: Assist customers and technicians in diagnosing and resolving vehicle technical issues via phone, email, or chat.
  • Problem Resolution: Analyze reported problems, identify root causes, and provide clear, actionable solutions.
  • Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions using a CRM system.
  • Collaboration: Work closely with engineering and product teams to relay customer feedback and contribute to product improvements.
  • Training: Stay updated on the latest vehicle technologies and repair techniques through continuous learning and training.
Required Skills and Qualifications
  • Education: 2-4 year Automotive Technology program (certificate or degree) preferred, or equivalent job experience.
  • Certifications: State or ASE Certified.
  • Experience: Minimum 2 years of hands-on experience as an Automotive Technician (dealership preferred, but independent repair facilities are acceptable). Previous experience in customer service, or related fields is also preferred.
  • Technical Skills: Expert understanding of vehicle systems, diagnostics, and repair processes. Extensive experience with electric vehicle, infotainment, and hybrid technologies are a plus.
  • Communication Skills: Excellent verbal and written communication abilities, with a focus on clear and empathetic customer interactions.
  • Problem-Solving: Ability to think critically and provide effective solutions under pressure.
Benefits
  • Flexibility: We offer flexible working arrangements to support wellbeing, productivity, individual work styles, and life circumstances.
  • Inclusive Environment: We foster an inclusive environment where everyone can thrive and grow.

We believe that our employees are our greatest assets, and we are committed to providing them with opportunities for growth and development. If you are passionate about delivering exceptional service and making a difference in the lives of our customers, please submit your application.

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