Vehicle Service Advisor

1 day ago

Cavite City, Calabarzon, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000
Warranty Claims Specialist

Job Summary:

As a Warranty Claims Specialist, you will be responsible for handling warranty claims, communicating with customers, and ensuring timely resolution of issues. You will also be working closely with suppliers and staff to ensure efficient vehicle repairs.

  • Main Responsibilities:
  • Handle customer inquiries and resolve issues related to warranty claims
  • Communicate with customers via phone, email, or online live chat
  • Liaise with suppliers and staff to ensure efficient vehicle repairs
  • Assist with prioritization of client repairs tracking and follow-up
  • Provide technical and logistical solutions to branches to minimize vehicle downtime

Requirements:

  • Mechanical trade qualification or similar
  • Diploma or certificate-level qualification in business or tourism
  • At least 1-2 years of guest services or customer service experience
  • Intermediate computer skills
  • Experience in handling customer expectations and conflict
  • Supplier management experience
  • Strong negotiation and conflict resolution skills

Benefits:

  • Opportunity to work in a fast-paced environment
  • Chance to develop strong communication and problem-solving skills
  • Collaborative team atmosphere

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