Technical Solutions Expert
6 hours ago
Are you a problem solver with excellent communication skills? We're looking for a Technical Support Specialist to help us provide top-notch customer support.
This role will have you working closely with cross-functional teams, investigating and resolving escalated technical issues. You'll use your troubleshooting skills to identify root causes and work with our engineers to find solutions.
You'll be the bridge between our customers and internal teams, ensuring timely and accurate resolutions. This is a customer-facing role that requires clear communication and a strong ability to explain technical details.
Key Responsibilities:- Handle escalated support tickets via email, chat, or phone to support customers.
- Troubleshoot technical issues using internal tools, logs, and APIs to identify root causes.
- Work closely with engineering and product teams on deeper investigations or fixes.
- Partner with cross-functional teams across departments to share knowledge, trends, and solutions.
- At least one year of experience in live chat technical support for software/SaaS platforms.
- Strong troubleshooting and problem-solving skills.
- English language proficiency, with secondary languages a plus.
- Ability to explain technical details to non-technical audiences.
- Experience working across teams, departments, or multiple brands.
- Dependable and committed to customer satisfaction.
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