Professional Trainer and Process Specialist

17 hours ago


Taguig, National Capital Region, Philippines RecruiterPH Full time

At RecruiterPH, we are seeking an exceptional Professional Trainer and Process Specialist to join our team. As a key member of our organization, you will be responsible for developing and delivering training programs that enhance the skills and knowledge of our employees.

Job Overview

The successful candidate will have a strong background in training and development, with experience in creating and implementing effective training programs. You will work closely with our operations team to identify training needs and develop tailored solutions to meet those needs.

We are looking for a highly organized and communicative individual who can effectively train new hires and existing employees on contact centre work and basics for a US Healthcare client. The ideal candidate will have excellent interpersonal and presentation skills, with the ability to adapt to different learning styles and preferences.

Main Responsibilities
  • Develop and deliver comprehensive training programs for new hires and existing employees on contact centre work and basics for a US Healthcare client.
  • Collaborate with the operations team to identify training needs and develop tailored solutions.
  • Conduct multiple trainings for new hires and manage nesting/on-the-job-training along with certification process.
  • Maintain the effectiveness of training programs above the required threshold by holding strong governance processes in place.

You will also be responsible for:

  • Reading through various standard operating procedures and communicating extracts to trainees clearly.
  • Identifying gaps between internal processes and customers' expectations to help business produce the desired outcome.
  • Liaising with QA to calibrate process knowledge and other departments as required.
  • Conducting workshops for project team members on recent updates and US healthcare industry trends.
  • Performing user acceptance testing for any new process rollouts/automation in the program.


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