IT Technical Expert Professional

1 day ago


Taguig, National Capital Region, Philippines Nityo Infotech Full time

Nityo Infotech is a leading provider of IT solutions, and we are seeking highly skilled individuals to join our team as IT Service Desk Trainers/Leads.

We offer a competitive salary package of 45,000 PHP.

About the Role

The successful candidate will be responsible for delivering training programs to our IT service desk team members. This is an excellent opportunity for those who have a passion for technology and leadership.

Key Responsibilities:
  • Deliver high-quality training programs to ensure that our service desk team members possess the necessary skills to provide exceptional customer service.
  • Mentor and support team members in their roles, providing guidance and coaching where needed.
  • Monitor and evaluate the performance of team members, identifying areas for improvement and implementing strategies to enhance overall performance.
Requirements

To be considered for this role, you must have:

  • A minimum of two years of college education in Information Technology, Business, or a related field.
  • At least one to two years of experience in a call center environment, preferably in a leadership role.
  • Familiarity with call monitoring systems, including CISCO Finesse, Calabrio, and ServiceNow ITSM.
Benefits

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.



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