Executive Capability Development Specialist

1 day ago


Taguig, National Capital Region, Philippines RecruiterPH Full time
Job Description

Title: Executive Capability Development / Trainer

Salary: Maximum Basic 35,000 + 2,000 Allowance

Location: Taguig


Company Overview

This role requires skills for developing talents and bringing them up the learning curve to best potential to meet the minimum standards of our Healthcare client.

We are seeking a skilled professional to join our team at RecruiterPH in the capacity of Executive Capability Development Specialist.

Key Responsibilities

  • Train new hires or existing employees in a class-room based set-up on Contact centre work and basics for a US Healthcare client.
  • Conduct multiple trainings for new hires and manage nesting/on-the-job-training along with certification process and collaboration with operations.
  • Maintain the training effectiveness above the required threshold by holding strong governance process in training.
  • Ability to read through various standard operating procedures and communicate the extracts to the trainees clearly.
  • Identify gaps between internal process and customers' expectations to help business produce the desired outcome.
  • Liaison with QA to calibrate process knowledge and other departments of the organization.

Required Skills and Qualifications

The ideal candidate should possess excellent communication skills, adult learning principles/techniques, and hands-on experience in handling client-specific training, modules, and refreshers with swift content delivery in mind for the learners.

Benefits

We offer a competitive salary package, opportunities for growth and development, and a collaborative work environment.



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