Operations Leader

2 days ago

San Mateo, Calabarzon, Philippines beBeeOperations Full time ₱4,000,000 - ₱8,000,000
Senior Leadership Opportunity

The role of Director, Operations is a strategic position that drives operational excellence and client satisfaction in a dynamic environment.

Main Responsibilities:
  • Strategic Planning: Develop and execute operational strategies that align with client objectives and business goals.
  • Leadership: Lead large-scale operations across multiple lines of business, ensuring consistent adherence to KPIs, SLAs, and quality standards.
  • Client Relationship Management: Build and maintain strong client relationships, serving as a senior point of contact for escalations and business reviews.
  • Operational Performance Management: Own operational KPIs including production efficiency, absenteeism, retention, and overall client scorecard metrics.
  • Talent Development: Leading, mentoring, and coaching Operations Managers, Team Leaders, and staff to achieve business and individual performance objectives.
Requirements:
  • Bachelor's degree in Business, Management, or related field (MBA or postgraduate degree preferred).
  • 7–10+ years of progressive leadership experience in the BPO/contact center industry, with proven success managing large-scale operations.

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