Director, Operations

4 weeks ago

San Mateo, Calabarzon, Philippines Quantrics Enterprises Inc. Full time
Overview

The Director of Operations is a senior leadership role responsible for driving operational excellence, client satisfaction, and business growth in a dynamic BPO/contact center environment. This role requires a strategic yet hands-on leader who can manage large, diverse teams, foster a culture of high performance and engagement, and ensure delivery of client and organizational goals. The Director of Operations will oversee multiple teams, senior managers, and serve as a key liaison between clients and internal stakeholders.

Responsibilities
  • Strategic & Operational Leadership: Develop and execute operational strategies that align with client objectives and company goals. Lead large-scale operations across multiple lines of business, ensuring consistent adherence to KPIs, SLAs, and quality standards. Partner with support functions (HR, WFM, Training, Quality, IT) to drive operational efficiency and continuous improvement. Be an active stakeholder in planning, forecasting, and resource allocation to meet changing client and business needs.
  • Client & Stakeholder Management: Build and maintain strong client relationships, serving as a senior point of contact for escalations and business reviews. Collaborate with clients to identify opportunities for growth, innovation, and value creation. Represent the organization in strategic discussions and governance meetings.
  • Performance & Financial Management: Own operational KPIs including production efficiency, absenteeism, retention, and overall client scorecard metrics. Analyze operational and financial reports (P&L, forecasting, cost analysis) to identify improvement areas and ensure profitability. Develop and implement action plans to optimize performance, efficiency, and revenue generation.
  • Leadership & People Development: Lead, mentor, and coach Operations Managers, Team Leaders, and staff to achieve business and individual performance objectives. Foster a culture of accountability, empowerment, and employee engagement across all levels. Implement leadership development programs, succession planning, and coaching frameworks. Promote a positive work environment through recognition, motivation, and consistent communication.
  • Quality, Compliance & Continuous Improvement: Ensure all operations adhere to client and corporate policies, processes, and compliance standards. Partner with quality and compliance teams to drive best practices in service delivery. Lead transformation initiatives to streamline workflows, adopt new technologies, and improve operational outcomes.
Competencies
  • Core Competencies (Must-have Competencies): Strategic Leadership, Client Relationship Management, Performance & Results Orientation, People Development & Coaching.
  • Complementary Competencies (Good-to-have Competencies): Financial & Analytic Acumen, Change Management & Innovation, Cross-Functional Collaboration, Cultural Agility.
Qualifications Educational Qualification
  • Bachelor's degree in Business, Management, or related field (MBA or postgraduate degree preferred).
Professional Qualification
  • 7–10+ years of progressive leadership experience in the BPO/contact center industry, with proven success managing large-scale operations.
Work Conditions
  • Onsite overnights
Seniority level
  • Director
Employment type
  • Full-time
Job function
  • Management and Manufacturing
Industries
  • IT Services and IT Consulting
#J-18808-Ljbffr

  • Director, Operations

    2 weeks ago

    San Mateo, Calabarzon, Philippines Quantrics Enterprises Inc. Full time $70,000 - $120,000 per year

    The Director of Operations is a senior leadership role responsible for driving operational excellence, client satisfaction, and business growth in a dynamic BPO/contact center environment. This role requires a strategic yet hands-on leader who can manage large, diverse teams, foster a culture of high performance and engagement, and ensure delivery of client...

  • Admin Officer

    2 weeks ago

    San Mateo, Calabarzon, Philippines Filinvest Group Full time ₱250,000 - ₱350,000 per year

    FILINVEST COMPANY: Timberland Highlands Resortthe Admin Officer is responsible for assisting the Director of Operations & Executive Chef with the administration and smooth running of the department. Primarily responsible for organizing work, follow up / tracing of pending project, and ensuring that the company is maintaining kitchen hygiene...

  • Plant Finance Analyst

    2 weeks ago

    San Pedro, Calabarzon, Philippines Universal Robina Corporation Full time ₱1,200,000 - ₱2,400,000 per year

    Grow Beyond UR Job with URCUniversal Robina Corporation is looking for aPlant Finance AnalystThePlant Finance Analystis responsible in ensuring all accounting transactions under the Manufacturing Plants, Warehouse and Distribution Centers are recorded and reported timely and accurate.Analyze the Actual Total Manufacturing cost (TMC), Fixed manufacturing...

  • Analyst, Plant Finance

    4 days ago

    San Pedro, Calabarzon, Philippines Universal Robina Corporation Full time ₱1,200,000 - ₱2,400,000 per year

    Grow Beyond UR Job with URCUniversal Robina Corporation is looking for a Plant Finance AnalystThe Plant Finance Analyst is responsible in ensuring all accounting transactions under the Manufacturing Plants, Warehouse and Distribution Centers are recorded and reported timely and accurate.Analyze the Actual Total Manufacturing cost (TMC), Fixed manufacturing...

  • Director, Operations

    5 days ago

    San Mateo, Philippines Quantrics Enterprises Inc. Full time

    The Director of Operations is a senior leadership role responsible for driving operational excellence, client satisfaction, and business growth in a dynamic BPO/contact center environment. This role requires a strategic yet hands-on leader who can manage large, diverse teams, foster a culture of high performance and engagement, and ensure delivery of client...

  • Operations Director

    3 weeks ago

    San Juan, Philippines My Amazon Guy Full time

    6 days ago Be among the first 25 applicants This is a remote position. Overview The Operations Director will provide strategic leadership and executive oversight of the company’s operations. This role focuses on aligning operational execution with overall business strategy, developing scalable systems, and driving continuous improvement across all...

  • Operations Director

    4 days ago

    San Jose del Monte, Central Luzon, Philippines Grace Medical Center Full time ₱1,500,000 - ₱2,500,000 per year

    Job Summary:The Operations Director will manage and oversee the daily operations of the hospital to ensure the highest standards of patient care, operational efficiency, and profitability.Acts as one of the key members of the executive leadership team, ensuring coordination between clinical and non-clinical services, aligning operational goals with overall...

  • BPO Operations Director

    4 weeks ago

    San Fernando, Philippines MCI Full time

    Overview Location: Angeles City, PH JOB TYPE: Full-Time Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We...

  • Operations Director

    5 days ago

    San Jose del Monte City P, Philippines Grace General Hospital Full time ₱1,500,000 - ₱2,500,000 per year

    Job Summary:The Operations Director will manage and oversee the daily operations of the hospital to ensure the highest standards of patient care, operational efficiency, and profitability.Acts as one of the key members of the executive leadership team, ensuring coordination between clinical and non-clinical services, aligning operational goals with overall...

  • Japanese Fast Casual Restaurant Area Manager

    1 week ago

    San Mateo, Philippines WizeHire, Inc Full time

    Japanese Fast Casual Restaurant Area Manager Onigilly Inc • San Mateo , CA , US Posted 12 days ago Overview Fast-growing Japanese QSR Help us expand the future of healthy, Japanese-inspired food. Onigilly is a fast-growing, Bay Area-based brand on a mission to bring healthy and handy Japanese food to everyone—starting with our popular onigiri rice...

  • Finance Assistant

    3 weeks ago

    San Mateo, Philippines www.findapprenticeship.service.gov.uk - Jobboard Full time

    Brasenose College are looking for a Finance Assistant - Student Billing to join our busy Finance team.Please note, we will be reviewing CVs and interviewing candidates as they are shortlisted, we reserve the right to close this advert before the close date, so early application is advised.Key ResponsibilitiesStudent facingTo provide a first point of contact...

  • Preschool Director in Training

    1 week ago

    San Jose, Philippines Action Day Schools Full time

    Overview Since 1968, Action Day Schools have proven to be steadfast leaders in the Bay Area’s childcare and private education industry. We pride ourselves on providing each child with quality care rooted in dedication and enthusiasm for their individual growth and development. We’re growing and expanding, and to accommodate our thriving organization, are...

  • Executive Assistant to the Managing Director

    2 weeks ago

    San Fernando, Central Luzon, Philippines Pelozden RSS Full time ₱500,000 - ₱900,000 per year

    RSS is seeking for an experienced Executive Assistant to join our established team. In this role, the successful candidate will be required to work closely with clients and stakeholders.About usRSS are dedicated to establishing ourselves as a forefront leader in the resourcing sector globally and we are committed to consistently delivering exceptional value...

  • VA Director for Pooling

    2 weeks ago

    San Fernando, Central Luzon, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    The VA Director will be responsible for driving performance, compliance, and service excellence across distributed teams supporting U.S.-based mortgage clients. This role requires deep mortgage industry knowledge, operational rigor, and a passion for team development.Lead and manage VA teams supporting mortgage processing, underwriting, and client...