Professional Client Service Representative
23 hours ago
We are seeking a skilled and customer-focused professional to provide exceptional service to our clients through various communication channels.
Key Responsibilities:- Manage high-volume client interactions, including phone calls, emails, and online chats.
- Identify client needs, clarify information, research issues, and provide solutions and/or alternatives.
- Upsell products when opportunities arise.
- Build sustainable relationships with clients by providing personalized service.
- Stay current with industry trends to deliver best-in-class service.
- At least 2 years of customer service experience is preferred.
- Bachelor's degree or equivalent required.
Required skills include strong verbal and written communication skills, active listening, basic computer and typing skills, attention to detail, customer focus, adaptability, time management, and flexibility with scheduling.
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