Remote Customer Service Representative

21 hours ago


Cabuyao, Calabarzon, Philippines beBeeCustomer Full time ₱51,230 - ₱70,804
Job Title: Remote Customer Service Representative

This is an exciting opportunity to work as a remote customer service representative in a leading business process outsourcing company. As a key member of our team, you will be responsible for providing exceptional customer service and support to clients across various industries.

The ideal candidate will possess excellent communication skills, both written and verbal, and have prior experience in call center operations. You will also need to be proficient in using technology, such as computers and software applications, to efficiently manage customer interactions.

Responsibilities include handling inbound and outbound calls professionally, resolving customer issues on the first call, and accurately documenting interactions and processing claims. You will also be required to follow established procedures while utilizing available resources to guide customers towards finding the best solutions.

Additionally, you will be responsible for protecting customer privacy and handling sensitive information appropriately, escalating complex issues to the appropriate team members when necessary, and staying up-to-date with training, updates, and program knowledge.

Key Qualifications:
  • Bachelor's degree or equivalent
  • Previous call center experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

We offer a competitive compensation package and benefits to support and reward our team members. We emphasize a diverse and inclusive workplace and provide reasonable accommodations as required by law.



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