Customer Service Representative

21 hours ago


Cabuyao, Calabarzon, Philippines beBeeCustomerService Full time ₱450,000 - ₱850,000

We are seeking an experienced professional to fill a Customer Service Representative position.

Job Description

This role involves delivering exceptional customer service and ensuring a positive experience for clients. The successful candidate will be responsible for providing prompt and efficient support via various communication channels, addressing customer inquiries and concerns in a professional manner, and collaborating with internal teams to resolve complex technical issues.

Key Responsibilities:
  • Customer Support: Provide assistance to clients via phone, email, chat software, or other designated platforms.
  • Issue Resolution: Address customer complaints, concerns, and technical issues with professionalism and high customer satisfaction.
  • Troubleshooting: Collaborate with internal teams to identify and resolve complex technical problems.
  • Process Improvement: Identify areas for improvement and implement enhancements to existing procedures.
  • Record Keeping: Maintain accurate records of customer interactions, technical issues, and resolutions.
Required Skills and Qualifications

The ideal candidate will possess the following skills and qualifications:

  • Communication: Excellent verbal and written communication skills.
  • Customer Service: Strong customer service skills, with the ability to handle multiple client interactions simultaneously.
  • Technical: Proficiency in using Salesforce and other relevant software applications.
  • Experience: A minimum of 3 years of customer support experience.
About the Role

This is an exciting opportunity to work in a dynamic environment and contribute to the success of our organization through outstanding service and support.



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