French-Speaking Customer Service Expert
10 hours ago
We are seeking a skilled customer support representative to provide exceptional service to our French-speaking customers.
About the RoleThis role is ideal for individuals who are fluent in both French and English, possess excellent communication skills, and have a strong passion for delivering top-notch customer service.
Key Responsibilities:- Initial Point of Contact: Serve as the primary point of contact for French-speaking customers via phone, chat, and email.
- Multi-Lingual Support: Provide prompt and clear support in both French and English through various channels.
- Troubleshooting and Resolution: Efficiently identify and resolve customer issues with professionalism and urgency.
- Built Relationships: Foster strong relationships by personalizing each interaction and exceeding customer expectations.
- Team Collaboration: Work closely with colleagues to ensure consistent and high-quality service delivery.
To succeed in this role, you will need:
- Remote Experience: At least 1 year of remote/online experience in customer service or a similar field.
- Language Proficiency: Fluency in both French and English.
- Excellent Communication Skills: Strong written and verbal communication skills.
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