Bilingual French/English

Overview

IMPORTANT WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:

https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0

C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.

" PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH"

Job Title : Bilingual French/English - Lead Gen & Admin Assistant

Job ID : DUSNIC3

Industry : Construction

Location : LATAM / PH

Hours : Monday to Friday 8:00 AM - 5:00 PM EST and 12:00 PM - 8:00 PM EST, (possible weekend work TBD)

Pay rate : $10 - $11/hour

Target Start : ASAP

About the Client: The client is a leading company specializing in high-quality, affordable exterior home and cabinet painting services. With over 70 franchises across Canada and the U.S., they provide innovative solutions backed by a 15-year warranty. Their mission is to offer homeowners an eco-friendly, long-lasting paint solution that delivers exceptional results.

Key Responsibilities

• Manage inbound and outbound calls with customers and potential leads
• Assist in lead generation and consultation booking
• Provide excellent customer support through various communication channels
• Utilize key tools such as Active Campaign (CRM), Spray-Net Work (proprietary), Front (comm hub), and MyContact Center (phone system) to ensure smooth operations
• Work closely with team members to follow up on leads and ensure client satisfaction
• Identify upselling opportunities by recommending relevant services that meet customer needs
• Perform accurate data entry to ensure customer records are always up-to-date in our system
• Leave detailed notes in client files for every interaction
• Apply strong phone etiquette to create a positive customer experience and build long-term loyalty
• Assess customer needs and offer tailored solutions or services to enhance their experience

Required Skills and Qualifications

• English and French fluency are required
• Strong English communication skills, including the ability to understand a variety of accents
• Experience with Microsoft Office and CRM systems (Active Campaign preferred)
• General computer proficiency is required
• Familiarity with customer service platforms and communication tools (Front, MyContact Center)
• Self-motivated, outgoing, resourceful, and coachable
• Strong time-management skills and organizational efficiency
• Ability to work independently with a fast, reliable internet connection (minimum 70 Mbps, 200 Mbps above is preferred)
• Previous experience in customer service or similar roles is preferred
• CRM experience and sales experience are nice to have but not required

Additional Requirements

• Must pass a typing test to assess written communication speed and accuracy
• Submit a cover letter as part of the screening process
• Ensure you have the necessary equipment for remote work (computer, headset, and reliable internet)

Hardware Requirements

CPU/PROCESSOR:

A laptop is acceptable, but a desktop computer is preferred.
Preference for a CPU speed of 2.0 GHz or higher.

• INTEL Core Processors: I3-9000, I5-7000, I7-5000, I9 series or better
• PENTIUM Series: G5400/N6400 or higher
• XEON Series: E CLASS or higher
• CELERON Series: J4000/N5000 or higher
• AMD: RYZEN 3 series or better
• ATHLON Series: 3000 or higher

NO VIDEO CARD REQUIRED

Hard Drive Space

• Minimum: 100 GB total space
• Recommended: 150+ GB total space

Memory/RAM

• Minimum: 6 GB of dedicated RAM/memory
• Recommended: 12 GB or more

Monitor/Screen

• Minimum: 16-inch monitor
• Recommended: 18+ inches

Multiple monitors are a plus for this work to increase productivity.

USB Ports

• Minimum of 2 USB ports
• Recommended: 3+ USB ports
• USB 2.0 is acceptable, USB 3.0 is preferred

Operating System

• Minimum: Windows 10
• Windows 11 or higher is also acceptable

macOS and ChromeOS are not acceptable.

Responsibilities

• Deliver exceptional customer service by promptly and professionally addressing inquiries and resolving issues
• Communicate clearly and effectively with customers via phone, email, or chat, ensuring complete understanding
• Leave detailed notes in client files for every interaction
• Apply strong phone etiquette to create a positive customer experience and build long-term loyalty
• Assess customer needs and offer tailored solutions or services to enhance their experience
• Perform accurate data entry to ensure customer records are always up-to-date in our system
• Identify upselling opportunities by recommending relevant services that meet customer needs
• Collaborate with team members to exchange insights and continuously improve service delivery
• Stay informed about product offerings, promotions, and company policies to provide customers with precise and timely information

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