
French Language Customer Service Representative
8 hours ago
We are seeking a skilled professional to serve as the primary point of contact for French-speaking customers via inbound calls, live chat, and email. This role requires delivering exceptional customer support in both French and English through various communication channels.
The ideal candidate will possess 1+ year of remote/online experience in customer service or a similar role, excellent written and verbal communication skills, and fluency in both French and English languages.
Key Responsibilities- Provide top-notch customer support in French and English through voice and chat platforms.
- Troubleshoot and resolve customer complaints with professionalism and urgency.
- Build strong relationships by personalizing each interaction and tailoring responses to meet individual customer needs.
- Collaborate with colleagues to ensure consistent, high-quality service delivery.
- Share customer feedback and insights to inform process improvements and optimize customer experience.
- A reliable personal computer or laptop with a minimum i5 processor.
- A stable internet connection with at least 15 Mbps upload and download speeds.
This position plays a vital role in delivering exceptional customer experiences, fostering strong relationships, and driving business growth through effective service delivery.
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