Customer Service Life Domain Expert

3 days ago

Taguig, National Capital Region, Philippines beBeeDomain Full time ₱1,800,000 - ₱3,000,000
Job Title: Customer Service Life Domain Expert 

We are seeking an experienced professional to serve as a subject matter expert in customer service within the life and annuity domain.

The ideal candidate will possess in-depth knowledge of life insurance policies, annuities, and related products.

This role requires excellent communication and interpersonal skills to effectively collaborate with cross-functional teams, customers, and other stakeholders.

A key aspect of this position is providing guidance and support to ensure high-quality service delivery, resolving customer inquiries and issues in a timely and professional manner.

The selected individual will be responsible for analyzing customer feedback and identifying areas for improvement to optimize customer interactions and enhance overall satisfaction.

Additionally, this role involves staying up-to-date on industry trends, regulatory changes, and best practices to maintain compliance and drive business growth.

Key responsibilities include developing and implementing strategies to streamline processes, improve service efficiency, and enhance customer experience.

The successful candidate will also contribute to the development of new service offerings, assist in the creation of customer service policies and procedures, and provide insights and recommendations through data analytics.

As a subject matter expert, you will play a vital role in driving business growth, improving customer satisfaction, and ensuring exceptional service delivery.

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