Support Engineer

6 days ago


Cebu City, Central Visayas, Philippines Staff4Me Full time

Staff4Me is looking for a talented Technical Support Engineer to provide expert-level technical support to clients with API integrations and networking solutions. As a key team member, you will contribute to delivering high-quality technical assistance and ensuring customer satisfaction.

About the Role
  • Offer technical support and troubleshooting assistance to clients for API integrations and networking-related issues.
Key Responsibilities
  • Collaborate with customers and internal teams to analyze and understand technical requirements.
  • Develop and maintain technical documentation, including API guides, troubleshooting procedures, and knowledge base articles.
Requirements
  • Good understanding of REST APIs and JSON, and demonstrated experience using Postman.
  • Fluent with Excel for importing, exporting, and manipulating data.
  • Basic understanding of networking concepts such as switches, access points, and VLANs.


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