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Enterprise Support Engineer

2 weeks ago

Cebu City, Central Visayas, Philippines Avepoint Full time

About Us

AvePoint is a pioneering organization in the field of data security, governance, and resilience. We empower organizations to succeed in the digital age by preparing, securing, and optimizing their critical data across various platforms.

We're a collaborative, innovative team that values diversity, inclusivity, and making a positive impact. Our team members are passionate about what they do and are committed to delivering exceptional results.

This key role serves as a strategic technical advisor to our Customer Success Team, working closely with them to drive customer satisfaction and loyalty.

Responsibilities include:

  • Developing and implementing customer-facing solutions that meet their unique needs and goals.
  • Providing expert technical guidance and support to our Sales Team, helping them to identify and pursue new opportunities.
  • Working closely with cross-functional teams to develop and deliver customized training programs and content.
  • Identifying and addressing customer pain points, developing actionable insights and recommendations to drive improvement.

Requirements include:

  • Relevant technical experience, preferably with a degree in Computer Science or Engineering.
  • Proven track record of delivering exceptional results in a fast-paced, dynamic environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers alike.
  • Deep understanding of data security, governance, and compliance principles, with experience working with complex systems and technologies.

AvePoint offers a range of benefits to support your well-being and professional growth, including competitive compensation, comprehensive healthcare coverage, and ongoing training and development opportunities.