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Software Support Engineer

2 weeks ago

Cebu City, Central Visayas, Philippines BSA Solutions Inc. Full time
Job Description:
BSA Solutions, Inc. is seeking an experienced Software Support Engineer to join our team of professionals. The ideal candidate will have a strong technical background and excellent communication skills to provide exceptional support to our customers.

The successful applicant will be responsible for troubleshooting and resolving technical issues related to our no-code software platform. They will work closely with cross-functional teams to identify and address recurring technical issues and improve the overall customer experience.

Key Responsibilities:
  • Provide timely and effective technical support to customers via various channels.
  • Troubleshoot and resolve complex technical issues related to our software platform.
  • Collaborate with internal teams to identify and address recurring technical issues.

Requirements:
  • Bachelor's degree in Computer Science or related field.
  • At least 1-3 years of experience in a technical support role.
  • Strong technical aptitude and ability to learn quickly.
  • Excellent problem-solving skills and attention to detail.