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Cebu IT Support Engineer

1 week ago

Cebu City, Central Visayas, Philippines VST ECS Phils Inc. (Former MSI-ECS Phils. Inc.) Full time

About Us

VST ECS Phils Inc. is a company that values its employees and provides opportunities for growth and development.

Job Responsibilities

  • Lead Generation: Actively collaborate with the marketing team to generate leads.
  • Product Training: Effectively conduct product/trainings, updates, and demonstrations to partners/end-users.
  • Technical Support: Timely provide email, phone, and social media responses and support to partners/clients' solutions and technical inquiries.
  • Client Onboarding: Conduct site-surveys/sizing to assess and evaluate client requirements.
  • POCs and Demonstrations: Conduct POCs and actual demonstrations upon request from partners/clients.
  • Sales Assistance: Assist the sales team in generating technical proposals and pricing.
  • Issue Resolution: Collaborate and assist co-engineers in resolving client issues.
  • Certification and Training: Get technically certified based on development program and solution handling.
  • Department Participation: Participate in every development program of the department that is deemed fit.
  • Reporting and Documentation: File and submit reports and documents properly and on time.