Software Application Support Engineer

7 days ago


Cebu City, Central Visayas, Philippines Wedded Wonderland Full time

Job Description: We are seeking a highly skilled Software Application Support Engineer to join our IT department at Wedded Wonderland. As a key member of our technical support team, you will be responsible for providing expert-level support for our software applications.

Key Responsibilities:

  1. Application Support:
    Provide advanced support for our software applications, including troubleshooting and resolving complex issues.
  2. Integration and Automation:
    Develop and implement API integrations between business tools to optimize workflows and increase efficiency.
  3. User Onboarding:
    Deliver exceptional user onboarding experiences, ensuring that new employees have the necessary resources and training to succeed in their roles.
  4. Platform Administration:
    Configure and support a range of platforms, including telephony solutions, scheduling tools, and CRMs.
  5. Project Management:
    Lead IT projects from start to finish, using agile methodologies and sprint-based task management to deliver results.

Requirements:

  1. Associate's or Bachelor's degree in IT, Computer Science, or a related field.
  2. 2+ years of relevant IT experience.
  3. Familiarity with operating systems (Windows, macOS) and productivity suites (Google Workspace, Microsoft 365).
  4. Experience with CRM platforms (e.g., Zoho) and telephony systems.
  5. Familiarity with integration platforms (Make.com, Zapier) and basic understanding of APIs.
  6. Strong communication, problem-solving, and organizational skills.
  7. Basic web development skills (HTML/CSS/JS) considered a plus.


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