Customer Service Professional
1 week ago
About the Job: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Professional. In this role, you will be responsible for providing exceptional customer service to our clients across the commercial and public sectors.
Key Responsibilities:
- Handle inbound and outbound customer contacts in a professional and timely manner
- Listen to customers, understand their needs, and resolve issues efficiently
- Utilize technology to complete account management tasks and accurately document customer interactions
- Follow all required scripts, policies, and procedures to ensure consistent customer experience
- Educate customers on products and services while addressing their inquiries and concerns
- Work collaboratively with the managerial team to escalate complex customer issues and provide solutions
- Continuously improve skills and knowledge through training and education programs to enhance customer service delivery
Requirements:
- High school diploma or equivalent required; prior customer service experience preferred
- Excellent communication and interpersonal skills with ability to work effectively in a team environment
- Strong problem-solving and analytical skills with ability to think critically and make sound decisions
- Ability to multitask and manage multiple customer interactions simultaneously
- Basic computer skills and proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Benefits:
- Competitive compensation package and benefits program including medical, dental, and vision coverage
- Opportunities for career growth and professional development within a dynamic and supportive organization
- Collaborative work environment that fosters teamwork, open communication, and mutual respect
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