Proactive Customer Service Representative

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeSupport Full time $60,000 - $80,000
Customer Support Specialist

We are seeking a dedicated and detail-oriented Customer Support Specialist to provide exceptional support to our business clients. This role is perfect for individuals who thrive in fast-paced environments, have excellent communication skills, and enjoy helping others resolve complex issues.

  • Provide timely and effective support to B2B clients via email, chat, and phone.
  • Respond to incoming support inquiries with professionalism, empathy, and efficiency.
  • Troubleshoot and resolve operational, technical, or order-related issues in a prompt manner.
  • Collaborate with internal teams to ensure seamless service delivery.
  • Maintain accurate records of client interactions and issue resolutions in CRM systems.
  • Identify recurring problems and escalate them appropriately to internal stakeholders.
  • Contribute to knowledge base development, FAQs, and process improvements to streamline support workflows.

Requirements:

  • 1–3 years of experience in customer support, account management, or operations (B2B preferred).
  • Excellent written and verbal communication skills.
  • Strong problem-solving skills with a customer-centric approach.
  • Comfortable working with CRM and ticketing systems.
  • Experience handling multiple client accounts or working in a dynamic, multi-channel environment.
  • Detail-oriented and organized, with the ability to prioritize and manage time effectively.
  • A team player who can also work independently and take initiative.
  • Familiarity with telecommunications industry a plus.

Location & Work Schedule:

  • Remote position.
  • New York time zone.

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