Customer Service Representative

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Job Title

We're seeking Customer Service Specialists to support our clients through inbound and outbound customer service initiatives.

This is an opportunity to contribute to high-impact projects with some of the world's most iconic brands. If you're a natural problem solver who thrives on creating memorable customer experiences, we'd love to hear from you.

Strong proficiency in English, both written and spoken is required.

Key Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Requirements

Candidates must have prior customer service experience and reside within a reasonable distance from our office.

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience
Qualifications

The ideal candidate will be highly motivated and dedicated, with the following qualifications:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous customer service experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits and Incentives

At our company, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time.

We offer a variety of benefits and incentives that go beyond a paycheck, including medical coverage, dental coverage, meal allowances, performance bonuses, frequent disinfection, employee shuttle services, and opportunities for growth and promotion.

Plus, more in-office rewards, raffles, recognition gifts, and treats. We take pride in tailoring our offerings to fit the needs of our diverse team across locations.

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