Customer Success Coordinator for Client Engagement

3 days ago

Taguig, National Capital Region, Philippines beBeeClientEngagement Full time ₱2,400,000 - ₱3,600,000

Job Title: Customer Success Coordinator

Role: Full Time, 40 hours per week, Fully Remote

Job Overview:

We are seeking a proactive and client-focused professional to join our team in supporting customer success managers and enhancing the experience of our clients on our platform. The successful candidate will play a vital role in day-to-day account management, client communications, and overall customer satisfaction for low-touch and mid-tier clients.

Responsibilities:

• Account Management & Support: Independently manage communications and account needs for lower-tier and less complex accounts, ensuring each client feels supported and fully operational on the platform.

• Onboarding Support: Assist with onboarding for new clients, which includes account setup, delivering introductory training, and addressing initial troubleshooting inquiries.

• Account Support Assistance: Collaborate with customer success managers to support day-to-day account activities such as user outreach, growing share of wallet, capturing client feedback for platform improvements, and addressing client needs by directing them to the appropriate support channel.

• Client Engagement Tracking: Monitor platform usage to identify any issues or improvement opportunities, working closely with customer success managers to address these and promote client engagement.

• Presentation Preparation: Assist in creating quarterly business review presentations by developing Google Slide/PowerPoint decks, highlighting client health/engagement scores, emerging trends, and the value clients gain from our platform.

• Qualifications:

• Proven experience in customer support, account management, or a similar role

• Strong organizational skills with a detail-oriented approach

• Excellent communication and interpersonal skills

• Proficiency with CRM software and productivity tools

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