Client Success Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeClient Full time ₱2,500,000 - ₱3,500,000
Client Service Liaison Role

A dynamic opportunity exists for a Client Coordinator to support our Client Management team in delivering exceptional client service and performance marketing functions. This entry-level position is ideal for individuals seeking to gain experience in account management, digital advertising, and marketing analytics within a fast-paced environment.

The successful candidate will serve as a liaison between internal teams, vendors, and clients, ensuring seamless communication, executing tasks related to campaign and budget management, and providing timely and accurate reporting. This role directly supports client success by enabling the team to deliver outstanding service and marketing performance.

Key Responsibilities:

  • Monitor and respond to client communications, escalating critical issues as needed
  • Take detailed call notes, assign follow-ups, and document updates in CRM systems
  • Support daily management of digital advertising campaigns, including pacing reviews
  • Extract, prepare, and monitor campaign performance data from various platforms
  • Assist with budget tracking, vendor allocations, monthly reconciliations, and PO/SOWBA processing
  • Review and help reconcile invoices prior to client billing
  • Manage internal tickets to ensure issues are resolved promptly
  • Partner with client finance and internal stakeholders to support media plan execution

Required Skills and Qualifications:

  • Bachelor's degree required (marketing, business, or related field preferred)
  • Up to 2 years of relevant academic or professional experience
  • Demonstrated interest in marketing, advertising, data analytics, or media buying
  • Basic proficiency in Microsoft Excel and Google Workspace; knowledge of Google Analytics is a plus
  • Familiarity with AI tools to improve productivity and problem-solving
  • Strong written and verbal communication skills
  • High attention to detail and accuracy
  • Strong organizational skills and ability to prioritize independently
  • Technically inclined and able to problem-solve in digital platforms

Why This Role Matters:

This Client Coordinator role offers an exciting opportunity to develop essential skills in account management, digital advertising, and marketing analytics while contributing to the success of our client-facing team.

What We're Looking For:

We seek a highly motivated and organized individual who can effectively communicate with internal teams, vendors, and clients to drive results and deliver exceptional client service.

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