Client Experience Coordinator

2 days ago

Taguig, National Capital Region, Philippines beBeeClient Full time ₱1,200,000 - ₱1,500,000

Job Title: Client Experience Coordinator

About the Role:

We are seeking a skilled Client Experience Coordinator to enhance our customer relationships and drive business growth. This role is ideal for a detail-oriented professional with excellent communication skills who wants to build a career in client success.

Main Responsibilities:

  • Deliver engaging product presentations and training sessions for clients.
  • Support seamless onboarding and ensure smooth product adoption.
  • Act as a key liaison between our organization and clients, ensuring timely issue resolution.
  • Manage client interactions, updates, and pipelines in our CRM system.
  • Collaborate with sales and product teams to align solutions with customer needs.
  • Collect client feedback and provide insights to internal teams for product enhancements.
  • Monitor and report on customer success metrics, adoption rates, and overall account health.

Required Skills & Qualifications:

  • Education: Bachelor's degree in Business Administration or related field.
  • Experience: 6 months to 1 year in client success, relationship management, or pre-sales roles (internships considered).
  • Strong communication and presentation skills in English.
  • Ability to confidently deliver online product demos and training sessions.
  • Familiarity with CRM systems (or similar marketing automation tools).
  • Tech-savvy, quick learner, and detail-oriented.
  • Analytical skills to understand client needs and identify opportunities for value addition.
  • Proactive, customer-focused mindset with eagerness to grow in the SaaS industry.

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