
Financial Services Liaison
2 days ago
The Customer Support Specialist role is a pivotal position within our organization. We are seeking an individual who can provide exceptional support to our customers.
Responsibilities- Respond to customer inquiries in a timely and effective manner via customer support tools.
- Document and log issues, as well as customer feedback and complaints.
- Collaborate with customers to help them navigate application workflows when required.
- Monitor customer experiences across online and offline channels using logs, dashboards, and CRM systems.
- A minimum of 5 years of experience in handling US mortgage loan origination tasks.
- Experience in customer-facing roles in the loan or mortgage industry.
- Excellent communication, collaboration, and problem-solving skills.
- Proficiency in written communication.
- Fluency, clarity, and good diction in English.
- Strong organizational skills and time management abilities.
- Experience using customer communication tools, task management tools, Google Drive, and Email.
- Familiarity with MS Excel or Google Sheets.
- Attention to detail and accuracy in financial services.
- Bachelor's Degree or comparable work experience in financial services.
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