Strategic Customer Relationship Manager

4 days ago


General Santos, Soccsksargen, Philippines beBeeCustomer Full time $80,000 - $100,000
Job Summary

A strategic CRM Manager is needed to develop and execute customer-centric strategies that drive engagement, retention, and loyalty through data-driven campaigns and platform optimization.


Key Responsibilities:
  • Campaign Development: Create and implement multi-channel CRM strategies to enhance customer interactions and experiences.
  • Trend Monitoring: Stay up-to-date on market trends and emerging technologies to continuously improve CRM strategy, tools, and execution.
  • Data Analysis: Analyze customer data and campaign performance to identify insights, optimize targeting, and refine communications.
  • Vendor Management: Collaborate with CRM vendors to evaluate and select platforms that support advanced segmentation and automation.

Requirements:
  • Educational Background: Bachelor's degree in Marketing, Business, or a related field.
  • Professional Experience: Minimum 5 years of experience in a CRM role, preferably in retail or e-commerce.
  • Leadership Skills: Proven ability to lead teams and drive results.
  • Technical Skills: SQL capabilities are an added advantage.

About the Role:

This is an exciting opportunity for a motivated and results-driven individual to join our team and contribute to our mission of empowering customer loyalty.


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