Operations Improvement Specialist

1 day ago

Mandaue City, Central Visayas, Philippines beBeeBusiness Full time ₱800,000 - ₱1,076,000

We are seeking a highly skilled Business Analyst to enhance our operations. As an Operations Improvement Specialist, you will be responsible for conducting thorough business process analysis and documenting requirements to optimize efficiency and effectiveness.

Key Responsibilities:
  • Conduct comprehensive business process analysis and document requirements to improve operational efficiency and effectiveness.
  • Create insightful data visualizations to present key performance indicators (KPIs) and metrics using advanced tools like MS Excel and Power BI.
  • Presentation of compelling business cases supported by in-depth data analysis and insights.
  • Utilize MS Excel and MS PowerPoint proficiently for complex data analysis and presentation.
  • Employ advanced data manipulation and analysis techniques using Power Query and Power Pivot.
  • Ensure fluency in English to facilitate clear communication and documentation.
  • Apply a solid understanding of database theories and tables for effective data integration and reporting.
Required Skills and Qualifications:
  • Proficiency in MS Excel and MS PowerPoint with expertise in advanced features.
  • Experience with Power Query and Power Pivot, with the ability to manipulate and analyze large datasets.
  • Experience in creating interactive reports and dashboards using Power BI, with a focus on data visualization and storytelling.
  • A basic understanding of database theories and tables, with the ability to design and implement effective data models.
  • Experience in scheduling and forecasting, with the ability to analyze and interpret complex data sets.
  • Proficiency in Salesforce reports and creation/modification of reports in both Classic & Lightning environments.
  • Knowledge of Zendesk Report Creation, including MAQLs.
  • Familiarity with MS PowerApps and MS Power Automate, with the ability to automate business processes.
  • The ability to solve complex business problems using advanced analytical models.
  • Previous experience in business analytics within the BPO industry, with a focus on process improvement and optimization.

Peak Support offers a dynamic work environment that supports the growth and development of our team members. We prioritize a culture that fosters collaboration and innovation.

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