Technical Support Specialist

2 weeks ago

Makati City, National Capital Region, Philippines beBeeSupport Full time ₱100,000 - ₱120,000
Job Opportunity

We are seeking skilled professionals to join our team as Technical Support Representatives. In this role, you will be responsible for providing technical assistance and troubleshooting support to clients across various industries.

You will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism. Strong proficiency in English is required.

Candidates must have prior call center experience and reside within a reasonable distance from our office. You will also need a high-speed internet connection, an appropriate work environment, and strong language skills.

To be considered for this position, please complete a full application on our careers page, including screening questions and a brief pre-employment test.

  • Provide technical support to clients via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
Key Responsibilities
  • Respond to inbound technical support requests
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions
  • Document customer interactions
  • Maintain up-to-date knowledge of products and services
  • Ensure customer satisfaction
  • Follow company protocols and security guidelines
Requirements
  • 18 years or older
  • High school diploma or equivalent
  • Prior call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office
Benefits
  • HMO Coverage plus dependent coverage
  • Dental Coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Frequent disinfection and fogging of the workplace
  • Opportunities for growth and promotion

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

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