High-Performance Client Intake Specialist

2 weeks ago


Porac, Philippines beBeeClaimProcessor Full time ₱900,000 - ₱1,200,000
Customer Service Representative

We are seeking a highly motivated and experienced customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional customer service to clients via phone, email, or chat.

  • Key Responsibilities:
    • Gather client information and input relevant details into the case management system
    • Determine the veracity of potential claims based on provided information
    • Enter all details and information into the case management system and create leads
    • Assign leads created to account executives
    • Provide excellent caller experience to clients
    • Perform other duties as assigned by management
Requirements

To be successful in this role, you will need to have:

  • Minimum 3 years experience working as a Customer Service Representative in a Business Process Outsource (BPO) environment
  • Strong computer skills (Excel, Word, PowerPoint) and internet skills
  • Ability to work on shifting schedules
  • Keen attention to detail
  • Meet typing requirement of 40 WPM
  • Strong time management skills
  • Adaptability and accountability
  • Exceptional customer service, active listening, and verbal and written communication skills
  • Ability to prioritize workload and multitask in a fast-paced environment
Benefits

We offer a range of benefits to support your personal and professional growth:

  • Monthly company bonus program
  • Paid vacation leave
  • Holiday bonus

Please note that we require a screenshot of your present ISP speed results via speedtest.net and a screenshot of your computer/laptop specs for consideration.

Keyword: ClaimProcessor



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