Remote Intake Coordinator

Are you a detail-oriented individual with excellent communication skills? Do you have experience in customer service or patient intake? We are seeking a Remote Intake Specialist to join our team.

As a Remote Intake Specialist, you will be responsible for managing intake phone calls from patients in a friendly and professional manner. You will provide warm welcomes, reassure patients in urgent or stressful situations, and collect initial information with empathy and efficiency.

• Frontline Patient Communication: Answer and manage intake phone calls from patients, acting as a remote receptionist. Provide a warm welcome, calmly reassure patients in urgent or stressful situations, and collect initial information with empathy and efficiency.
• Patient Information Gathering: Obtain and record detailed client information, including personal details, location, and a summary of symptoms or chief complaints. Listen actively to understand the patient's condition and ask clarifying questions to ensure accurate information for the medical team.
• Appointment Scheduling: Quickly assess the urgency of the patient's needs and schedule same-day or urgent appointments accordingly. Coordinate appointment times by matching patient availability with on-call doctor schedules. Input all details into the scheduling system with a high degree of accuracy.
• Doctor Coordination: Determine and assign the appropriate doctor for each case based on the patient's symptoms, location, and timing. Use internal roster and location mapping to identify the best-suited doctor for a home visit or remote consultation. Communicate promptly with the doctor to confirm their availability and provide necessary patient details.
• Communication & Follow-Up: Send out confirmation details and informative follow-ups to patients and doctors. This includes emailing appointment confirmations, service overviews, and links for prepaid payments or telehealth sessions.
• Post-Appointment Follow-Up: After each appointment, reach out to patients to confirm their issue was addressed and they are satisfied with the service. Likewise, follow up with doctors to verify the visit was completed successfully.
• Issue Resolution & Troubleshooting: Proactively manage and resolve logistical issues that may occur during the intake or appointment process.
• Shift Handover: Collaborate closely with other intake specialists during shift overlaps to ensure a smooth handoff of any in-progress cases.
• Administrative Tasks: Maintain organized records of all interactions in the system. Update patient profiles with relevant intake notes, ensure payment links and transactions are logged, and flag any incidents or special cases for management review.

• Experience & Background: 1+ years of experience in a customer service, patient intake, or call center role. While healthcare industry experience is beneficial, it is not required for this position.
• Excellent Communication Skills: Fluent English proficiency, with a clear speaking voice and strong written communication.
• Customer-Centric Approach: A genuine passion for helping people and providing outstanding service.
• Organizational Skills: Exceptional multitasking and organizational abilities.
• Tech Savvy: Comfortable using technology to facilitate workflow.
• Problem-Solving: Critical thinking and quick decision-making skills.
• Attention to Detail: Meticulous in recording patient information, scheduling details, and follow-up notes correctly.
• Team Collaboration: Ability to work as part of a remote team.
• Adaptability: Comfortable working in a fast-paced, 24/7 operational environment.

Key benefits of this role include:

• Competitive compensation package.
• Opportunities for professional growth and development.
• Flexible work arrangements.

We offer a dynamic and supportive work environment where you can grow and develop your skills. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.