Remote Technical Support Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeTechnical Full time ₱3,000,000 - ₱6,000,000

IT Support Specialist

The primary objective of this role is to provide exceptional technical support to internal stakeholders. As the first point of contact for all technology-related issues, you will be responsible for troubleshooting, resolving, or escalating problems in a timely and professional manner.

This position requires strong analytical and problem-solving skills, with the ability to work independently and as part of a team. You will also need to possess excellent communication and customer service skills, with a focus on providing solutions that meet the needs of our clients.

The ideal candidate will have a solid understanding of IT systems and infrastructure, including Microsoft 365 and Windows environments. Experience with device provisioning, user account administration, and help desk software is also highly desirable.

Responsibilities:
  • Troubleshoot and resolve Tier 1 and select Tier 2 support issues
  • Provide provision/deprovision user accounts in Active Directory, Microsoft 365, and other platforms
  • Configure and deploy new Windows devices using Autopilot and Intune policies
  • Support end-users on desktop/laptop issues, mobile device setup, email configuration, MFA setup, and printer issues
  • Install and configure business applications and tools
  • Provide remote support via Splashtop
  • Log all support interactions and resolutions with attention to detail and within SLA expectations
Qualifications:
  • Associate degree or equivalent experience in Information Technology or related field
  • CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar, is preferred
  • 2–4 years in a help desk or technical support role
  • Prior experience with device provisioning and user account administration
  • Demonstrated experience supporting Windows environments and Microsoft 365
  • Familiarity with common SMB tools and IT infrastructure
  • Strong communication and customer service skills under pressure
  • Excellent documentation and organizational abilities

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