Technical Support Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeSupport Full time $60,000 - $75,000
Level 1 Service Desk Analyst Role

Streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

At our organization, we work to provide innovative IT support that allows clients to rapidly advance their mission. Our team is led by a leadership group that has been together for over 10 years, ensuring a proven strategy to drive innovation within the IT outsourcing industry while developing your skillset with opportunities for internal growth.

Responsibilities:

  • Provide end-user service desk support via phone, email, and chat.
  • Manage incidents and requests within the ticketing system.
  • Perform daily ticket follow-ups with end users within the respective ticketing system.
  • Resolve username and password problems.
  • Perform uninstall/reinstall of approved software applications on devices.
  • Provide multifactor authentication, single sign-on, and VPN support.
  • Perform software and application support.
  • Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories.

Required Skills:

  • High-speed internet connection required.
  • CompTIA A+ certification.
  • Experience supporting Microsoft 365, Windows 10, and Active Directory.
  • Mac OS experience preferred.
  • Experience with the ticketing system.
  • Remote access tools experience (e.g., LogMeIn, TeamViewer, Take Control).
  • Experience in remotely troubleshooting windows hardware and software break/fix issues.
  • 2-3 years of progressive experience in a technical support role with an MSP or call center IT support environment.
  • Technical proficiency with common hardware, software, and technologies.
  • Knowledge of Active Directory, Azure, O365, MFA, SSO, Okta, networking, and server concepts.
  • Understanding of call center metrics and KPIs.
  • College or technology school degree preferred.
  • Ability to multi-task and experience working in a fast-paced environment.
  • Strong technical troubleshooting and customer service skills.
  • Strong verbal and written communication skills.

Our organization is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on protected characteristics as outlined by federal, state, or local laws.

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