Remote Support Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeTechnical Full time ₱6,000 - ₱7,200

Delivering exceptional customer service as a Technical Support Representative requires technical acumen, excellent communication skills, and proficiency with CRM/ticketing systems.

Key Responsibilities:
  • Effectively manage and update support tickets for efficient tracking.
  • Troubleshoot complex technical issues and document resolution steps.
  • Communicate clearly to address customer needs and concerns.
  • Contribute to creating and improving knowledge base materials that enhance the customer experience.
  • Remain up-to-date with industry tools and services.
Qualifications:
  • Minimum 150 Mbps internet speed and remote setup requirements.
  • Experience in technical support, preferably remote or online.
  • Strong written/verbal communication and troubleshooting skills are essential.
  • Familiarity with Google Suite, Microsoft Suite, and CRM systems is beneficial.
  • Attention to detail, problem-solving abilities, and a team-player mindset are required.

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