Payment Operations Coordinator

3 days ago


Taguig, National Capital Region, Philippines PayMongo Full time

PayMongo is a financial technology company empowering businesses to scale and thrive with powerful financial tools. As a Payment Operations Coordinator, you'll play a crucial role in coordinating payment operations and ensuring seamless transactions across the region.

You'll work closely with cross-functional teams to monitor and analyze partnership metrics, standardize best practices across partner operations, and manage multiple concurrent projects with various stakeholders. Your goal will be to drive operational excellence through SLA management and workflow optimization, collaborating with Product and Commercial teams to identify and execute on new opportunities.

Main Responsibilities:
  • SLA Management: Drive operational excellence through SLA management, ensuring timely resolution of issues and optimal partner satisfaction.
  • Workflow Optimization: Optimize operational workflows, ensuring seamless integration with existing systems and minimizing errors.
  • Cross-Functional Collaboration: Collaborate closely with various cross-functional teams to monitor and analyze partnership metrics, standardize best practices across partner operations.

To succeed in this role, you'll need a self-starter mentality, the ability to operate independently, and a track record of managing complex projects with multiple stakeholders. Prior work experience in banking, payments, or fintech industry is highly valued, as is proficiency with modern productivity tools.



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