Payment Solutions Expert

2 days ago


Taguig, National Capital Region, Philippines PayMongo Full time

What We Do

PayMongo is the Philippines' leading financial operating system, enabling businesses to accept payments, manage finances, and scale effortlessly. Our goal is to provide innovative solutions that simplify and empower business growth.

As a Customer Success Associate, you will be part of our team that helps our customers effectively leverage our products to drive overall business growth. You will work closely with a wide range of innovative businesses, each encountering different challenges.

You will act as a trusted business advisor, helping our merchants grow their businesses by addressing their day-to-day inquiries. To achieve this, you will become a PayMongo product expert, driving product education with our merchants and leading them to value.

Your Key Responsibilities

  • Help our merchants grow their businesses by assisting them with their daily inquiries
  • Become a PayMongo product expert, driving product education with our merchants and guiding them towards value
  • Coordinate with multiple merchants who are at various stages of the customer lifecycle
  • Serve as the voice of the merchant internally by engaging in product discussions and translating customer usage and user feedback into actionable insights and feature ideas
  • Collaborate on Qualitative Analysis with our partner outsource agency
  • Support the implementation of Customer Experience research (e.g., Net Promoter Score, Churn Analysis, Journey Mapping)
  • Gain unique insights into how thousands of businesses on PayMongo operate
  • Learn how PayMongo functions and make a real impact


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