Operations Coordinator

1 day ago

Pasig, National Capital Region, Philippines beBeeOperations Full time $42,000 - $63,000

At the heart of our operations lies a dynamic and highly organized role, dedicated to supporting the internal workings of our firm. This is a non-attorney position that enables the legal team to concentrate on strategic legal endeavors.

The Operations Assistant will play a pivotal part in managing workflows, tools, and systems, contributing to a seamless, efficient, and professional environment. As a remote-first role, this opportunity is ideal for someone who is self-directed, detail-oriented, and comfortable working independently while collaborating with a dispersed team.

Key Responsibilities:

  • Manage and maintain project management systems (Asana)
  • Track and follow up on operational tasks and deliverables
  • Create, document, and update SOPs and internal templates
  • Identify inefficiencies and propose improvements to workflows and systems

Client Onboarding and Support:

  • Assist with onboarding processes and preparation of welcome materials
  • Coordinate with other team members and vendors to ensure a consistent client experience
  • Support client retention and satisfaction efforts

Technology and Tools:

  • Manage tools such as Asana, Clio, Microsoft Office Suite (Outlook, Word), OneDrive, Slack, Clay, and Canva
  • Troubleshoot tech issues and support others in the firm in using the tools
  • Recommend and help implement new software or process automations
  • Use AI tools like ChatGPT to streamline operations where appropriate

Documentation and Reporting:

  • Maintain internal dashboards, task trackers, and project reports
  • Assist with meeting agendas, process reviews, and documentation maintenance

Optional and Post-Ramp-Up Responsibilities (After 6 months):

  • Provide support in online marketing tasks including newsletters, blog posts, website updates, and social media
  • Assist with invoice entry, time tracking, and financial coordination in Clio
  • Support CRM maintenance and network tracking via Clay

Required Skills and Qualifications:

  • Minimum of 2 years of experience in operations or project coordination in a law firm or legal environment
  • Previous experience working remotely in a professional environment
  • Demonstrated experience creating and implementing workflows or processes from scratch
  • Strong English communication skills (Spanish not required)
  • Experience with or ability to learn and use Asana effectively
  • Availability to work full-time with significant overlap with Pacific Standard Time (PST)

Soft Skills:

  • Highly organized and methodical
  • Strong initiative and self-direction
  • Curious and inquisitive; enjoys learning new tools and solving problems independently
  • Clear and professional communicator (written and verbal)
  • Collaborative and comfortable receiving and providing feedback
  • Honest, accountable, and dependable
  • Adaptable to changing priorities or environments
  • Client-focused mindset, even in back-office tasks

Hard Skills:

  • Project management tool proficiency (Asana preferred)
  • Strong digital fluency and ability to quickly learn new platforms
  • Excellent document formatting and file management
  • Working knowledge of Microsoft 365 (especially Outlook and Word)
  • CRM familiarity (Clio or similar)
  • Experience with cloud-based tools (OneDrive, SharePoint, Slack)

Work Schedule: Monday to Friday 8:00am to 5:00pm Pacific Standard Time

Job Type: Fulltime

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